Awareness raising on Alternative Dispute Resolution (ADR) in the Energy Sector for the local citizens communities

In order to continue discussing and raise awareness on household/consumer energy issues Latvian National Association for Consumer Protection (LNACP) did initiated the project "Awareness raising on Alternative Dispute Resolution (ADR) in the Energy Sector for the local citizens communities" (ADRENER). With the support of the Europe for Citizens Programme of the European Union it was been possible to conduct Train the Trainer seminars in Denmark,Sweden and Italy where there are existing wide range of ADR mechanisms and it will be continued with Experience Exchange Seminars in Hungary, Poland, Lithuania, Latvia and Estonia. ADR's can be defined as an out-of-court procedure where the objective is to enable the consumer to resolve a dispute and obtain compensation for the harm suffered as a consequence of a commercial transaction or practice in Energy sector. There is no existing one "ideal or perfect" ADR mechanism that could serve all EU member states needs in the Energy sector therefore project ADRENER will bring different experiences and approaches giving "food for thought" for non-profit entities. The project ADRENER addressed to non-profit entities (like consumer movements, local authorities, family advice bureaus, vulnerable consumer's centres or other social welfare offices etc.) which offer general advice concerning Energy issues to citizens in local municipalities. The aim of the current project is to build the capacity of non-profit entities by further developing their knowledge of various forms and types of the ADR's in Energy sector in European Union.