Train the Trainer (Rome, Italy) 2013

The mediation in the energy sector (electricity and gas) for the resolution of disputes between energy companies and consumers has been introduced in Italy following the protocols signed between companies and consumers associations after the liberalization of retail sales in 2007. During the train the trainer seminar participants get acquainted with the main stakeholders (consumer associations and energy companies) dealing with the Alternative Dispute Resolution (ADR) mechanisms. The experience was bee expressed by the "Fondazione Consumo Sostenibile"; "Acquirente Unico"; "Enel"; "Consumer Mediation in Telecom"; "ENI"; "Poste Italiana".