Train the Trainer (Geteborg, Sweden) 2013

Train the Trainer seminar was been held in the Konsument Goteborg and Centre for Consumer Science. In Sweden, the main responsibility for consumer dispute settlement is with independent complaint boards (Alternative Dispute Resolution (ADR). There are established public authority (ARN) functions like a court /"small court". The main task of the ARN is to impartially solve disputes between consumers and business operators free of charge. The Board's recommendations are not binding, but the majority of companies follow them (2012:76%)