Short film "What is alternative dispute resolution?"

With the support of the European Social Fund Latvian National Association for Consumer Protection did created a video short film under title "What is alternative dispute resolution?" describing Alternative Dispute Resolution mechanisms that are available for consumers in order to describe process of the negotiation, conciliation, mediation, Ombudsman, arbitration and administrative proceedings. The video particularly reveal process of mediation. Short film "What is alternative dispute resolution?" is essential tool for consumers in order to raise awareness on consumer protection issues and to be informed about instruments that are available for consumers